Could you introduce us to GenAI and explain why this initiative is so strategically important for the future of Konecta Group?

Konecta has been providing expertise across all dimensions of Artificial Intelligence for many years. We have long incorporated “traditional AI” solutions into our offerings, developing various services and products tailored to BPO business needs, such as predicting customer churn, volume forecasting, product recommendations, and insights extraction from image, text, and voice, such as speech and text analytics.

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